Top spammers and scammers in Malaysia by anti-spam mobile app Truecaller

Truecaller: The world's best Caller ID & Spam Blocking app

If you’ve been getting a flood of automated phone calls lately about outstanding traffic summonses or a parcel delivery you know nothing about, here’s the likely reason.

Statistics from an anti-spam mobile application show that over the past 12 months, Macau, parcel and other scam syndicates have been making more calls to trick Malaysians into handing over money.

Truecaller – which claims to have 150 million daily active users worldwide – said there has been a 24% jump in the average number of spam calls received by its one million users in Malaysia this year compared to 2018.

The mobile app, which has offices in Sweden, the United States and India, said it has helped users in Malaysia identify and block 90 million spam calls so far this year, typically from telemarketers offering telecommunications, insurance and credit card products and services.

Scam calls are a form of fraudulent activity with the goal of stealing the victim’s money.

Last year, scam calls – including those by Macau Scam syndicates – made up a mere 1% of spam calls received by the app’s Malaysian users.

This year, the figure has ballooned to a whopping 63%, according to the Truecaller Insights 2019 report.

The Macau, parcel and “Astro” scams are among the top scams in the country over the past year, the report noted. The modus operandi of a Macau Scam is by impersonating someone with authority, such as a policeman or a bank officer, and convince the victims over the phone that they need to pay money to avoid trouble.

For parcel scams (which are also sometimes referred to in Malaysia as love scams), the scammer would strike up a relationship with the victims online, and then convince them to send money so that a parcel said to contain a valuable gift for the victim can be “released by authorities”.

In the Astro scam, someone impersonating a representative from the satellite TV provider would call a potential victim to deliver a warning.

“Input we’ve gotten is that they would say you have an unpaid bill and that needs to be paid right away, otherwise you’ll be reported for it, ” a Truecaller representative said.

The report’s findings are reflected in official figures on losses suffered by the victims.

Police statistics show that of the five currently active syndicated commercial crime cases this year, investment scams took the number one spot, recording the biggest losses at RM200.78mil, with Macau Scam in second and parcel scams third.

On Nov 12, Deputy Home Minister Datuk Mohd Azis Jamman said 1,911 Malaysians lost RM94.04mil to Macau Scam this year, while 1,303 lost RM67.74mil to parcel scams.

According to the Truecaller report, Malaysia is the mobile app’s 19th most spammed country. In first place is Brazil, where Truecaller users receive an average of 45.6 unsolicited calls a month, followed by Peru (30.9), Indonesia (27.9), Mexico (25.7) and India (25.6).

While Malaysia may not be the most spammed country it does hold another unsavoury record.

“Analysing this year’s data, we can see that Malaysia is the market that receives the biggest percentage of scam calls in the world, ” the report said.

Malaysia is trailed by Australia (60%), Lebanon (49%), Canada (48%), and South Africa (39%). The police have a Facebook account, Cyber Crime Alert Royal Malaysia Police (https://www.facebook.com/CyberCrimeAlertRMP/) to warn the public about scams.

A web portal set up by the police, http://ccid.rmp.gov.my/semakmule, allows people to verify telephone numbers and bank accounts that could be used for scamming.

 Source link


Spam calls up by nearly a quarter in Malaysia: anti-spam mobile app Truecaller

PETALING JAYA: Malaysia has seen a 24% rise in the number of unsolicited (spam) calls this year which includes those from Macau Scam syndicates, according to anti-spam mobile application Truecaller.

Truecaller - which claims to have 150 million users worldwide – said its one million daily active users in Malaysia received more than 90 million spam calls so far this year that the app managed to block.

"Over the past 12 months Malaysia has seen a 24% increase of spam calls, going from 6.7 spam calls per month to 8.3," the Truecaller Insights 2019 report said.

The report said Malaysia ranked 19th among Truecaller market countries in terms of the number of spam calls. Brazil tops the list, with Truecaller users in the country getting an average of 45.6 spam calls this year.

In second place is Peru (30.9), followed by Indonesia (27.9), Mexico (25.7) and India (25.6).

Spam calls are divided into several categories which include scam calls such as those by the Macau, parcel and "Astro scam" syndicates.

Other types of spam calls include those by telemarketers offering telecommunications, insurance and credit card products and services.

The MO for a Macau scam is that the scammer would impersonate someone with authority such as a policeman or a bank officer over the phone and convince the victim that they need to pay money to avoid trouble.

For parcel scams (which are also sometimes referred to in Malaysia as love scams), the scammer would strike up a friendship or relationship with the victim online and then convinces them to send money or entice the victim with a parcel delivery.

In the "Astro scam", someone impersonating a representative from the satellite tv provider would call to warn the potential victim of a supposedly unpaid bill which needs to be settled immediately to prevent a report from being lodged.

The Truecaller report noted that Malaysia is the top country where the biggest percentage of unsolicited phone calls comprises of scam calls.

"Analysing this year’s data, we can see that Malaysia is the market that receives the biggest percentage of scam calls in the world.

On Nov 12, Deputy Home Minister Datuk Azis Jamman said 1,911 Malaysians lost RM94.04mil to Macau scams this year while another 1,303 lost RM67.74mil to parcel scammers.

The Truecaller report said that other than Malaysia, other top countries with the highest percentages of scam calls include Australia (60%), Lebanon (49%), Canada (48%) and South Africa (39%).

The police have a Facebook account, Cyber Crime Alert Royal Malaysia Police to warn the public about scams, as well as a portal for people to verify telephone numbers and bank account numbers that could be used by syndicates carrying out such scams.


 Source link


Related posts:

Hello, Penang police calling ... Macau Scammers reap RM2.7mil

More heartaches than happiness

Many investors get their fingers burned in dubious money-making schemes M Mall in Penang where MBI investors can exchange their virtual...

Taiwan telecom fraud suspects repatriated from Malaysia and Kenya

How to outsmart smartphone scammers ?

You carry your smartphone everywhere. But the way you use it could leave you vulnerable to specific forms of identity theft, including robocall scams and hackers looking to hijack your phone number. — AP

Financial talent crunch worsen

PETALING JAYA: The talent crunch in the local financial services sector is expected to worsen in the coming years partly driven by the Gen Y segment that currently makes up about 25% of the workforce in the banking system.

Asian Institute of Finance (AIF) chief executive officer Dr Raymond Madden said that the talent shortage could be due to the lack of understanding on how to cope with the Gen Y group.

Madden:‘At the moment this group of people (Gen Y) makes up about 40% of the current workforce in Malaysia.

“Within the next eight to nine years, we expect the Gen Y workforce in the banking system to rise to about 50% from 25% currently, which means that almost half of the people working in banks will be Gen Y employees, namely those below 30 years of age.

“At the moment this group of people (Gen Y) makes up about 40% of the current workforce in Malaysia and in many Asean countries. This number is expected to increase to 75% within a relatively short span of time,’’ he told StarBiz.

According to the Financial Sector Blueprint published in 2011, the workforce number in the financial sector stood at 144,000. It is anticipated that over the next 10 years, the sector would require a workforce of about 200,000, an increase of 56,000 from the current 144,000 employees.

Madden said among the sectors in the financial services industry that were facing talent shortage was in Islamic finance, notably in the areas of syariah expertise.

Besides this, he added, the crucial areas in the banking system facing talent shortage were in credit and risk management, corporate finance, treasury and wealth management.

He said due to the expected rise of the Gen Y workforce in the financial services in the coming years, banks and other financial services sectors needed to have a better understanding and knowledge of this group.

This group, he said, was looking at what he termed as the three E’s – engage, enrich and empower. He described Gen Y as an impatient lot as they wanted to be prominent in the organisation and would join another organisation if they did not achieve their targets.

As this group was ambitious and wanted to climb up the career ladder as quick as possible unlike their older counterparts, hence employers needed to know how to deal effectively with the Gen Y segment.

Towards this end, Madden said AIF – through its four affiliate institutions – was working closely to beef up talent in the financial services sector.

The affiliates are Institute of Bankers Malaysia (IBBM), Islamic Banking and Finance Institute Malaysia (IBFIM), The Malaysian Insurance Institute (MII) and Securities Industries Development Corp (SIDC).

For example, he said the Financial Sector Talent Enrichment Programme (FSTEP), which is run by IBBM, had played an important role in training new graduates in the financial services industry.

FSTEP is an intensive-training programme that prepares trainees for the operational aspects of finance and banking.

AIF in collaboration with UK-based Ashbridge Business School carried out a survey this year, which among others, showed that 22% of Gen Y employees in Malaysia believed it was reasonable for them to be in a management role within six months of starting work at their respective organisations.

Commenting on the survey, he said there were also inter-generation gaps that existed in the financial services industry between the Gen Y and their older managers, adding that there was a clear difference in perception of Gen Y managers and Gen Ys themselves.

The survey polled 1,200 financial services professionals, including senior human resources personnel who actively manage Gen Ys in their respective organisations.

Contributed by by Daljit Dhesi - The Star/Asia News Network

How to avoid future complications when buying a house?

Points to consider when buying a house to avoid future complications

CAN you afford a house now?

Assuming you can afford a house, how much can you afford to pay? These are important questions that many people do not research. This oversight can lead many people to bad debt and even bankruptcy.

Your monthly expenditures will be more than just the housing loan. There will also be insurance, electricity, water, telephone bills, contributions to maintenance fund, medical bills, groceries, unexpected household/auto repairs, lunch money and many other obligations.

They must all be accounted for in your budget spreadsheet. For many of us the purchase of a house or property is the largest financial commitment we will ever make. This makes arranging the most suitable housing loan just as important.

Make sure you know the costs of entering into the loan for the purchase of the property. They include conveyancing, application fees, valuation and legal fees, mortgage insurance (if necessary) and sometimes, extra life insurance premiums.

Some lenders will tell you the advantages of whatever housing loans they are trying to squeeze you into, but rarely will they tell you the disadvantages.

According to an article in a business magazine, the banking system is flush with RM180bil liquidity. This explains the increasingly aggressive sales promotions undertaken by financial institutions for the housing industry.

Always look at the total deal, not some dangling carrots in front of you. Compare the entire housing loan cost of different lenders to determine which is best for you.

I would like to discuss some of the lenders' offers that may not be as attractive as they appear. I will start with the special low interest offered for the first year. Such an offer is usually given during a sale campaign and it usually carries a fixed calendar period with a run-out date. Thus, even if a house buyer commenced his application process immediately upon the launch of the campaign, by the time the loan is approved and disbursement commences, the period remaining to enjoy this special low interest rate will certainly be less than one year.

If he were to start the application process a few months after the campaign, it is likely that he will enjoy the special low rate for only a very short period.

Due to our unique system of progressive payments to the developers, the mean average of the amount disbursed by the banks during the “first year low interest offer,” is really lower than the loan amount. Thus, any saving on interests is really much less than it seems. And these have all been figured out already by those marketing experts in the banks.

A more sincere approach would be to offer the special low interest rate to apply during the progressive payment period and to continue to run for one year after the date when the loan is fully disbursed. Only then can such offers bear some element of sincerity. I believe that anything short of that makes the offer a sales marketing gimmick.

There are other clauses that put house buyers in a disadvantaged situation. Some lenders include clauses in the loan agreements that give them the absolute rights to alter both the Base Lending Rates and/or the margin of interests.

Doesn't this in effect nullify their typical attractive offer of “BLR plus X% for following years?”

One cannot make a special low interest offer in the sales campaign and then contractually (through the loan agreement) creates a clause to allow that special offer interest rate to be invalidated. Make sure you know all the costs of early discharge of the loan.

One other clause to look out for is the redemption of the loan. A house buyer may wish to sell the house and wished to fully-settle the loan.

This is where the conditions for full-settlement differ from one financial institution to another. Think long term.

When one takes a loan, one spends a much longer period servicing the loan beyond the first year or even the second and the third year. So do not be taken in by the very attractive offers during the honeymoon year/s of the tenure of your loan. Remember, the remaining of the 25 years is more important. Do not go for short-term gains only to lose out heavily on the long remaining years.

I would advise house buyers to look beyond the first year of so-called low interest when shopping for housing loans. With the stiff competition among the various lenders today, one should seriously shop around and scrutinise each and every offer before commencing the application process. Talk to your bankers, lawyer friends or seek advice from the National House Buyers Association.

One really has to scrutinise the fine print before making a decision as to which financial institution to go to for a loan. It is about time to standardisde the terms and conditions in the loan agreement so that there will be orderliness in the banking industry.

No more “embedded” clauses within the voluminous stakes of papers one has to initial giving the impression that one has truly read and understood them. It is obviously impossible to read and understand those 40 over pages of legal language that comes with appendixes.

BUYERS BEWARE
By CHANG KIM LOONG 
Chang Kim Loong is the honorary secretary-general of The National House Buyers Association, a non-profit, non-governmental, non-political organisation manned by volunteers. For more information, check www.hba.org.my or e-mail info@hba.org.my

Crime Watch !

Crime Watch...

(1) Today I passed by a building which has an ATM machine. There was an old man looking at me. Suddenly, he called me. He said he didn’t know how to read, so he gave me his ATM card and asked me to help him withdraw money from the ATM machine. I answered ‘NO! If you need help, ask the security to help you.’ Then he said ‘never mind…’ and continued to find other people to help him… REMEMBER: ATM machines have CCTVs. If you help him he will later claim that you have robbed him or stolen his ATM card. Besides, his ATM card could be a stolen one. So please be careful of these tactics. (2) Suddenly your house lights go off. From your window you find that your neighbours still have their lights. So you go out of your house to check the Meter Box. But once you open the door, a knife will be pointing at you and preventing you from closing it. This is when you will be robbed and injured. REMEMBER: Even though your electricity suddenly goes off, DO NOT open your door immediately. Look around to see if there is anything unusual or if there is any noise around. (3) This is another incident. You may have heard about it before; it is about a lady who saw a kid crying by the roadside. When she spoke to the kid, the kid told her he was lost and wanted her to take him home. The kid even gave her a paper with his house address. So she took him home. But when she rang the door bell, she had an electric shock. Later when she woke up, she was naked in an empty room. REMEMBER: Being such a compassionate and helpful person might not be a good thing these days. Girls, please be careful. DON’T BE TOO KIND! (4) One day, there was an old lady outside my house holding two packets of sweets. At first I thought she was our neighbour and wanted to give us these packs of sweets as a gift. But then when she spoke, I realise that she was foreigner. I could not understand what she was talking about. I guessed she must be asking for money. I sensed there was something wrong and immediately closed the door and ignored her. Later, I found she and an accomplice robbed someone else down the road. (5) I was at the ATM machine to withdraw some money. Behind me, there was an old lady. She asked me whether I was able to withdraw my money because she said she had problem with the machine. Suddenly a small girl came up beside me. The small girl was tugging and squeezing in front of me. I thought she was just naughty and playful. But then, the small girl placed her hand inside the tray of the ATM machine where the money was being dispensed out; ready to take away my money. I sensed something wrong and immediately pushed her away. Later I realised that the small girl and the old lady worked hand in hand together. She was trying to steal my money while the old lady was trying to distract my attention by asking me questions! REMEMBER: BE VERY CAREFUL when you are at an ATM machine and be alert. Look out for anyone suspicious around you! (6) My parents are retired and stay at home most days. One afternoon, a young stranger went to their house and said his motorcycle had no more fuel and the petrol station was too far away, for him to push his bike there. So he asked my parents for an empty coke bottle to buy some petrol. He said he will pay RM2 for the bottle. So my mum gave one coke bottle to him. He really took out the money from his pocket, but it was a RM 100 note. He told my mum he had no small change and asked my mum to give him the change. Luckily my mum was smart. She just told him to take it for free. REMEMBER: obviously that note isfake! Who would want to pay for RM2 for an empty coke bottle! It’s very OBVIOUS that that stranger was a trickster. (7) This happened in Bali . A newly married couple was having their honeymoon at the hotel. When both were in the changing room, the wife suddenly went missing. The husband was very anxious and went around finding her. He asked the hotel staff to help him find her. Then he thought his wife was just playing hide and seek. So he went back and waited for his wife. After a few hours, he decided to call the police. Three weeks passed and there was still no news about his missing wife. So he went back and was very disappointed and sad. A few years later, he came back to Bali , to watch a ‘FREAK SHOW’ in an old house. He saw a dirty and rusty metal cage. Inside there was a lady without limbs. Her body including the face was full of scars. When he had a closer look at her face, he was shocked to find out that she was his missing wife caged there and used for begging. (8) This happened in Shanghai . A few years ago, a lady reported to the police that her cousin sister was missing in the shopping complex. But after five years, one of her friends found her cousin sister begging at the road side on one of the streets in Bangkok , Thailand . The worst thing was that her cousin sister had no more limbs and her body was tied to a lamp post with a shackle (metal chain). (9) Let’s just shorten this story. DO NOT open your house door when you hear the sound of a BABY CRYING! It might be a trap! Women in the house must be alert to this form of trick. The police said it is the work of a robber or murderer using the recording of a crying baby to attract your attention. This normally happens at night and when you are alone in the house. (10) I read an email that was sent by my friend. Her friend, known as A, went to Luo Hu Commercial City with 2 friends, B and C. Luo Hu Commercial City is known as the Shenzhen counterfeit goods distribution center. There are many people there. It’s also near to the Shenzhen train station and Hong Kong ’s Luo Hu Port. C went to the toilet at the shopping centre while A and B waited outside. After waiting for a long, time they felt uneasy and went into the toilet to look for her. When they went in, there was nobody inside. Both were scared and they called C’s phone. There was no reply. So they reported to the police. The police asked them whether they had seen anybody suspicious going into the toilet. Both said there was none and it’s impossible to bring a person out of the toilet without them noticing! Then A remembered seeing a cleaner pushing a trolley in, and then coming out of the toilet. The police told them that were not the first time such a thing happened there. The police suspected a gang of criminals who were always attacking women in the the toilets of shopping complexes. They use cleaners to kidnap people to harvest their organs for sale. REMEMBER: please be careful when using the toilet. Do not go to the wash room ortoilet ALONE (especially if you are female)! Please at least have a partner with you.

Four British banks to pay for scandal!

LONDON: Britain's four biggest banks have agreed to pay compensation to customers they misled about interest rate hedging products, following an investigation by Britain's financial regulator.

The Financial Services Authority (FSA) said yesterday it had reached an agreement with Barclays, HSBC, Lloyds and RBS to provide appropriate compensation following an investigation into the misselling of the products.

The FSA said it found evidence of “serious failings” by the banks and added: “We believe that this has resulted in a severe impact on a large number of these businesses.”

The finding by the FSA of misselling could lead to compensation claims ranging from many millions to several billion pounds from small companies which bought them.

It is the latest in a string of misselling cases that have plagued the financial services industry for over two decades. Banks are already set to pay upwards of £9bil (US$13.96bil) in compensation to customers for misselling loan insurance.

The news will compound problems for a sector that was hit hard on Thursday by news of a record US$450mil fine levied on Barclays for rigging interest rates.

The FSA said the banks had agreed to compensate directly those customers that brought the most complex products.

The products range in complexity from caps that fix an upper limit to the interest rate on a loan, through to complex derivatives known as “structured collars” which fixed interest rates with a bank but introduced a degree of interest rate speculation.

The banks have agreed to stop marketing “structured collars” to retail customers.

The size of the likely compensation was not disclosed but Lloyds issued a separate statement saying it did not expect the financial impact from the settlement to be material. - Reuters